Job Detail:
Company Name: Sharjah Electricity, Water and Gas Authority (SEWA)
Job Role: Customer Service Jobs in Dubai
No. of Vacancies: 5
Location: Sharjah, United Arab Emirates
Salary: AED 2800 – AED 4500/Month with free food accommodation
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per UAE labor Law
Country: United Arab Emirates
Also Apply: Factory worker ADNOC UAE
Customer Service Jobs in Dubai
Job Description:
Sharjah Electricity, Water and Gas Authority (SEWA) is seeking a dedicated and customer-focused Customer Service Representative to join our team in Sharjah. This role is critical in ensuring high-quality service delivery and customer satisfaction. The ideal candidate will have strong communication skills, a passion for helping others, and experience in a customer service role. Customer Service Jobs in Dubai.
Job Responsibilities:
- Serve as the first point of contact for customers, handling inquiries, complaints, and service requests via phone, email, and in-person.
- Provide accurate information about SEWA’s services, billing processes, and account management.
- Resolve customer issues efficiently, ensuring a high level of customer satisfaction.
- Process new service applications, transfers, disconnections, and other account-related transactions.
- Maintain detailed records of customer interactions and transactions, logging all pertinent information in SEWA’s database.
- Collaborate with other departments to address and resolve complex customer issues.
- Identify opportunities to improve customer service processes and make recommendations to management.
- Assist in the preparation of reports and analysis of customer service metrics.
- Stay updated on SEWA’s policies, procedures, and service offerings to provide accurate and up-to-date information to customers.
- Participate in training programs to enhance customer service skills and knowledge of SEWA’s systems.
Education and Qualifications:
- A high school diploma or equivalent is required; a bachelor’s degree in a related field is preferred.
- Minimum of 2 years of experience in a customer service role, preferably in the utilities sector.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Proficiency in Microsoft Office Suite and experience with customer relationship management (CRM) software.
- Ability to work well in a team environment and handle multiple tasks simultaneously.
- Fluency in English is required; knowledge of Arabic is highly advantageous.
- Strong interpersonal skills and a customer-centric attitude.
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive benefits package, including health insurance and retirement plans.
- Paid time off, including vacation, sick leave, and public holidays.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
Conclusion:
Join SEWA as a Customer Service Representative and play a vital role in delivering exceptional service to our customers. This position offers a unique opportunity to work with a leading utility provider and make a meaningful impact on customer satisfaction. If you are passionate about customer service and possess the necessary skills and qualifications, we encourage you to apply. Customer Service Jobs in Dubai.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to careers@sewa.gov.ae with the subject line “Customer Service Representative Application – Sharjah.” Customer Service Jobs in Dubai.
FAQs:
Q: Is previous experience in the utilities sector required?
A: While experience in the utilities sector is preferred, it is not mandatory. Relevant customer service experience is required. Customer Service Jobs in Dubai.
Q: What are the working hours for this position?
A: This is a full-time position with standard working hours, typically Sunday to Thursday. Some flexibility may be required based on operational needs.
Q: Are there opportunities for career advancement?
A: Yes, SEWA offers numerous opportunities for professional growth and career advancement within the organization.
Q: What kind of training will I receive?
A: New employees receive comprehensive training on SEWA’s customer service processes, systems, and policies to ensure they are well-prepared for their role.
Q: Will I need to travel for this job?
A: Travel is generally not required for this position, as it is primarily based in SEWA’s customer service offices.
Join SEWA and contribute to a team that values excellence in customer service. Apply today to embark on a rewarding career with us! Customer Service Jobs in Dubai.
