Job Detail:
Company Name: Porsche Asia Pacific Pte Ltd
Job Role: Customer Experience Specialist Jobs in Singapore
No. of Vacancies: 5
Location: Singapore
Salary: $5200 – $9800 per month with many extra facilities
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per Singapore labor Law
Country: Singapore
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Customer Experience Specialist Jobs in Singapore
Job Description:
Porsche Asia Pacific Pte Ltd is looking for a passionate and customer-oriented individual to join our team as a Customer Experience Specialist. As a Customer Experience Specialist, you will be responsible for ensuring that every interaction with Porsche customers exceeds their expectations, providing exceptional service and building strong relationships. This role requires individuals with excellent communication skills, attention to detail, and a dedication to delivering a premium experience. Customer Experience Specialist Jobs in Singapore.
Job Responsibilities:
- Serving as the main point of contact for customers, providing personalized assistance and support throughout their journey with Porsche.
- Managing customer inquiries, feedback, and complaints through various channels, including phone, email, and social media.
- Collaborating with internal teams, such as sales, service, and marketing, to coordinate and deliver seamless customer experiences.
- Conducting customer satisfaction surveys and analyzing feedback to identify areas for improvement and implement corrective actions.
- Organizing customer events, workshops, and driving experiences to enhance engagement and loyalty.
- Maintaining accurate customer records and updating databases with relevant information.
Education and Qualification:
- Bachelor’s degree in business administration, marketing, hospitality, or a related field.
- Minimum of 2 years of experience in customer service, client relations, or a similar role.
- Excellent communication and interpersonal skills, with the ability to build rapport and foster positive relationships with customers.
- Strong problem-solving abilities and a proactive approach to addressing customer needs and concerns.
- Knowledge of luxury automotive industry trends and customer service best practices is preferred.
Salary & Benefits:
- Competitive salary package commensurate with experience and qualifications.
- Health and dental benefits.
- Retirement savings plan and other financial incentives.
- Employee discounts on Porsche products and services.
- Opportunities for career advancement and professional development.
Conclusion:
Joining Porsche Asia Pacific Pte Ltd as a Customer Experience Specialist offers an exciting opportunity to be part of a leading luxury automotive brand and contribute to delivering exceptional experiences to our valued customers. We are committed to providing our employees with a supportive work environment, competitive compensation, and opportunities for growth and development in the automotive industry.
How to Apply:
Interested candidates can apply for the Customer Experience Specialist position by submitting their resume and cover letter to careers@porscheapac.com.sg. Please ensure to include “Customer Experience Specialist Application” in the subject line.
FAQs:
Q: Is prior experience in the automotive industry required to apply for the Customer Experience Specialist position?
A: While previous experience in the automotive industry is preferred, we welcome applications from individuals with relevant customer service experience and a passion for luxury brands.
Q: What qualifications are necessary for the Customer Experience Specialist position?
A: A bachelor’s degree in business administration, marketing, hospitality, or a related field is required, along with experience in customer service roles.
Q: Are there opportunities for professional development for Customer Experience Specialists at Porsche Asia Pacific Pte Ltd?
A: Yes, Porsche Asia Pacific Pte Ltd is committed to providing ongoing training and development opportunities for career advancement in customer experience management.
Join Porsche Asia Pacific Pte Ltd as a Customer Experience Specialist and elevate our brand’s commitment to excellence in customer service. Apply now and embark on a rewarding career with us in Singapore!
