SoftBank Mobile Japan, a leading telecommunications company, is actively hiring for customer service representative jobs. These positions offer a unique opportunity to work in a dynamic, fast-paced environment, provide high-quality service to customers, and contribute to the success of one of Japan’s most innovative mobile operators.
As a Customer Service Representative at SoftBank Mobile Japan, you will handle customer inquiries, resolve issues, provide product and service information, and ensure customer satisfaction. This role is ideal for candidates with excellent communication skills, patience, and a passion for helping people.
Why Choose SoftBank Mobile Japan?
SoftBank Mobile Japan is recognized globally for its cutting-edge technology, innovative mobile solutions, and commitment to customer satisfaction. Working here allows professionals to develop strong problem-solving skills, gain experience in the telecommunications industry, and build a rewarding career in customer support.
Employees enjoy a supportive work environment, comprehensive training, and opportunities for career growth. SoftBank emphasizes employee well-being, teamwork, and continuous learning, making it an ideal workplace for customer service professionals.
Job Responsibilities
Selected candidates for customer service representative jobs at SoftBank Mobile Japan will be responsible for:
- Responding to customer inquiries via phone, email, or chat.
- Resolving complaints and troubleshooting service or technical issues.
- Providing accurate information about products, plans, and promotions.
- Documenting interactions and updating customer records.
- Collaborating with internal teams to escalate and resolve complex issues.
- Maintaining high levels of customer satisfaction and service quality.
This role requires strong communication, active listening, and the ability to multitask in a fast-paced environment.
Requirements for Customer Service Representative Jobs
Candidates applying for customer service representative jobs should meet the following requirements:
- High school diploma or equivalent; a bachelor’s degree is an advantage.
- 1–3 years of experience in customer service, call centers, or retail.
- Excellent verbal and written communication skills in Japanese; English is a plus.
- Strong problem-solving, interpersonal, and organizational skills.
- Ability to work shifts, including weekends and holidays.
- Basic computer literacy and familiarity with CRM systems.
- A friendly, patient, and customer-focused attitude.
SoftBank Mobile Japan seeks proactive, reliable, and professional candidates dedicated to providing exceptional customer support.
Salary & Benefits
SoftBank Mobile Japan offers a competitive salary and benefits package for customer service representative jobs.
- Estimated Salary: ¥3,200,000 – ¥5,500,000 per year (depending on experience).
Employee Benefits Include:
- Performance-based bonuses and incentives.
- Health, dental, and life insurance coverage.
- Paid leave, national holidays, and flexible work schedules.
- Professional training and development programs.
- Employee wellness programs and team-building activities.
- Opportunities for career advancement within SoftBank Mobile.
- Relocation and visa support for international hires.
These benefits ensure financial stability, professional growth, and a balanced work-life experience.
How to Apply – SoftBank Career Link
To apply for customer service representative jobs at SoftBank Mobile Japan, follow these steps:
- Visit the official SoftBank Careers website: https://www.softbank.jp/en/corp/careers/
- Navigate to the “Customer Service & Support Jobs” section.
- Search for “Customer Service Representative” positions in Japan.
- Review the detailed job description, responsibilities, and requirements.
- Click “Apply Now” and complete the online application form.
- Upload your CV, cover letter, and any relevant certifications.
Shortlisted candidates will be contacted for interviews, assessments, and HR evaluations.
Conclusion
The customer service representative jobs at SoftBank Mobile Japan provide a rewarding opportunity to work in a leading telecommunications company, develop customer support expertise, and grow professionally. With competitive salaries, comprehensive benefits, and career advancement opportunities, SoftBank Mobile Japan is an ideal workplace for dedicated customer service professionals.
If you are friendly, patient, and passionate about providing excellent customer service, apply today to join SoftBank Mobile Japan and make a meaningful impact on customer satisfaction.
FAQ
Q1: Are international applicants eligible?
Yes, SoftBank provides visa sponsorship and relocation support for qualified candidates.
Q2: What experience is required?
Candidates should have 1–3 years in customer service, call centers, or retail roles.
Q3: Are flexible shifts available?
Yes, shift flexibility is supported, including weekends and holidays.
Q4: How long is the recruitment process?
The hiring process typically takes 3–5 weeks, including interviews, assessments, and HR evaluation.
