Remote Jobs in USA
Remote Customer Success Manager – Tech Company (USA)
Company: CloudGrowth Inc. / Remote Jobs in USA
Location: 100% Remote
Job Type: Full-Time, Permanent
Salary: USD (70,000 – 90,000) per year + bonuses
About CloudGrowth Inc.
CloudGrowth Inc. is a fast-growing SaaS (Software-as-a-Service) company based in Austin, Texas, specializing in cloud-based business solutions. We help small and mid-sized businesses streamline operations with our AI-driven tools. With a 4.8/5 Glassdoor rating and a fully remote team across the U.S., we offer a flexible, high-growth work environment.
Job Description: Remote Customer Success Manager
As a Customer Success Manager (CSM), you’ll be the primary point of contact for clients, ensuring they maximize the value of our software. You’ll work closely with sales, support, and product teams to drive customer retention and upsell opportunities. Remote Jobs in USA.
Key Responsibilities:
✔ Onboard new clients and guide them through platform adoption.
✔ Conduct quarterly business reviews (QBRs) to assess client goals.
✔ Identify upsell/cross-sell opportunities to boost revenue.
✔ Resolve customer issues by collaborating with the support team.
✔ Track customer health metrics (NPS, churn risk, engagement).
Requirements:
✅ 2+ years in customer success, account management, or SaaS sales.
✅ Experience with CRM tools (Salesforce, HubSpot, or Zendesk).
✅ Strong communication & problem-solving skills.
✅ Self-motivated with the ability to work independently.
Why Join Us?
✔ Fully Remote – Work from anywhere in the U.S.
✔ Health Benefits – Medical, dental, and vision coverage.
✔ 401(k) Matching – Up to 4% employer contribution.
✔ Unlimited PTO – Flexible vacation policy.
✔ Annual Bonus – Performance-based incentives.
✔ Career Growth – Promotions to Senior CSM or Team Lead.
How to Apply?
- Visit CloudGrowth Careers Page
- Click “Customer Success Manager – Remote”
- Submit your resume + cover letter (highlight SaaS experience)
- Application Deadline: July 30, 2025
- Apply Link
Interview Process
- Initial Screening (30-min Zoom call with HR)
- Skills Assessment (Case study on customer retention)
- Final Interview (With Head of Customer Success)
Tips to Stand Out
✔ Showcase SaaS or tech industry experience in your resume.
✔ Mention how you’ve reduced churn or increased upsells in past roles.
✔ Highlight remote work discipline (time management, async communication).
Ready to join a top remote-first tech company? Apply today! 🚀
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