Hard worker, creative, fast learner!

Diego Fernando da Silva


Address​:​ 167 Brougham Street, unit 12, 2011 Woolloomooloo, NSW

Mobile​: ​0450 065 979

Email​:​ diego.fernando.silva@hotmail.com

Languages​:​ English - Portuguese


8 years experienced in hospitality looking for an opportunity to develop my skills and learn from my peers in a dynamic company.

I highly value working with diverse teams, where I can explore, learn and differently in a collaborative way.





Approachable, helpful, adaptable and polite
Resourceful, reliable, punctual.
Organised, responsible Highly motivated and hard-working
Interpersonal and teamwork skills.
Ability to commit to tasks and to follow instructions
Problem-solving skills.
Confident, positive, enthusiastic, honest and trustworthy.
Excellent personal grooming and presentation.




Sub 8 Cafe, Santos, SP

Floor staff / All-rounder                                                          December 2019 – February 2020

Hosting customers providing general several cafe tasks

Taking orders
Serving tables
Setting up restaurant
Kitchen hand
Dish washer
Host customers
All rounder


American Airlines INC., Sao Paulo, SP

Sales Representative Agent                                                         December 2013 – December 2019

Commercial relations with travel agencies business, customer service and sales

Sales operations, contract managing and post-sales
Development of sales strategies
Revenue management fare reviews and groups effected sales report
Improve customer relationship
Sales time optimization
Established dialogue with clients to elevate company brand

TAM Airlines, Sao Paulo, SP

Sales Agent                                                                                   June 2012 – November 2013

Customer service, domestic and international sales at airport

Ticket sales, reissues and check-in
Leading prompt boarding
Customer service

Banco Santander, Sao Paulo, SP

Administrative Assistant                                                                September 2011 – June 2012

Post-sales vehicle department

Process-analysis and inclusion of liens
Client’s support assistance
Responsible for managed operational duties such as filing, copying, email correspondence, data entry, and assisted with various administrative tasks as needed


Procuradoria-Regional da Fazenda Nacional, Sao Paulo, SP

Administrative Assistant                                                  December 2006 – September 2011

Liaison for government section

Supported managers scheduling meetings and coordinated with field staff members
Responsible for managed operational duties such as filing, copying, email correspondence, data entry, and assisted with various administrative tasks as needed
Assisted with preparations for the annual conference by coordinating and organizing participant materials




Excellent interpersonal and administrative skills
Conversational English and Spanish
Microsoft office





Mar 2020 – In progress​

Certificate II Business (ILSC Greystone College)


Mar 2020​

RSA Certificate – Responsible Service of Alcohol - Sydney, Australia


Jan 2018– Jun 2019​

MBA in Digital Marketing Strategy (FMU FIAM-FAAM – Brazil)


Jan 2012 – Jun 2015​

Bachelor’s Degree in Marketing and Business Management

​(FMU Faculdades Metropolitanas Unidas - Brazil).


Last Resume Update August 14, 2020
Address Sydney, Australia
E-mail Diego.fernando.silva@hotmail.com
Phone Number 0450065979

Contact Candidate