Experienced Food and Beverage Guide with excelent customer experience, able to carry 3 plates

My name is Glaucia Silva and I’m seeking for an opportunity in Hospitality Industry as Food and Beverage Guide.

 

I have one year experience as Food and Beverage Guide at the restaurant Paper Crane at the hotel Riley Crystal brook Collection Resort (5 stars) at Cairns.

 

I am confident that I can become a great asset to your restaurant by using my valuable qualities from my past jobs where I have demonstrated working well under pressure and having great customer service skills. I’m a quick learner, punctual and very enthusiastic. Moreover, I am available to work in flexible days (week and weekends/late shifts).

 

I am also a hard worker and proactive person and my communication with people is good, especially with my clients and my co-workers.

I can fluently speak Portuguese, English and Spanish.

Intermediate Italian speaking.

 

 

Last Resume Update December 18, 2019
Address Gold Coast, Australia
E-mail [email protected]
Phone Number 0484369579

Experience

Prawn Stars
Floor Staff
Nov 2019 - Nov 2019

- Welcome guests/customers
- Take guests orders, promote and sell products
- Deliver bills and handling cash and payments
- Monitor flow of service and drink delivery
- Clear, clean and re-set tables at the appropriate time

Crystalbrook Collection Resort
Food and Beverage Guide
Oct 2018 - Oct 2019

- Opening/Closing Breakfast
- Clear, clean and re-set tables at the appropriate time
- Take guest orders, promote and sell products
- Deliver bills and handling cash and payments
- Monitor flow of service and drink delivery
- Greeting customers/hosting
- Serve customers in a professional manner
- Offer menu suggestions upon requests
- Answering all queries about beverages and food
- Room Service (Deliver Amenities/Customer Orders …)
- Mini Bar (Replace items, post on customer account…)

Education

Holmes Institute
Diploma of Hospitality Management
Aug 2019 - Current

Course to improve my hospitality knowledge in order to become a great asset to my employer.

Cairns College English and Business
Diploma of Leadership and Management
Jul 2018 - May 2019

Course to improve my knowledge about management and leadership in order to become a great asset to my employer

Contact Candidate