My name is Joel Matías Trapani, I am 27 years old from Argentina. I am currently in Australia with a Working Holiday Visa (462). I have a degree in Tourism and Hospitality and I have almost ten years of experience in the industry.
I am a hard-working, responsible and committed person. I am fit and healthy and I am used to working standing up for long periods of time. I love learning new things and I do it fast. I am flexible and I adapt quickly to new processes and I know how to follow orders.
I have worked as a waiter, receptionist and housekeeper at internationally renowned hotels such as Sheraton and Four Seasons. This experience has taught me to have an excellent relationship with various types of clients. Also, in recent years, I worked as a professor for the career of Tourism and Hospitality Management in Argentina and that is why my communication and interpersonal skills are my strongest skills.
My native language is Spanish but I have an advanced level of English and a intermediate level of Italian and Portuguese.
|Last Resume Update||April 29, 2020|
Sales &amp; Product Executive
Analysis and selection of tourist products for marketing. Loading packages on the website. Analysis of the competition. Survey and comparison of prices between operators.
Quotation and assembly of multi-destination packages. Air ticket booking. Advice.
Head of practical work for the Bachelor of Tourism and Hospitality in the following subjects:
- Marketing of services for the hospitality industry.
- Tourist geography of America and Argentina, Europe and Asia, Africa and Oceania
- Travel Workshop I, II and III
Cleaning of rooms and public areas. Cleanroom Order. Inventory control.
Guest Service. Reception of visitors. Reservations, check-in, check-out. Room assignation. WinPax system management. Control of electronic cards. Reception and ordering from suppliers. Billing
Guest Service. Preparation and cleaning of the room. Table service. Missing control. Cleaning of dishes, glassware and cutlery. Storage of merchandise.
Tourism &amp; Hospitality Management