Job Detail:
Company Name: Serco
Job Role: Serco Careers | IT Support Engineer
No. of Vacancies: 5
Location: Dubai, United Arab Emirates
Salary: AED 2800 – AED 4500/Month with free food accommodation
Job Type: Full-Time / Part-Time
Experience: 1–2 Years in related field
Nationality: Any
Benefits: As per UAE labor Law
Country: United Arab Emirates
Also Apply: Cabin Crew opportunities in UAE
Serco Careers | IT Support Engineer
Job Description:
Serco is looking for a skilled and dedicated IT Support Engineer to join our team in Dubai. The IT Support Engineer will be responsible for maintaining the company’s IT infrastructure, providing technical support to users, and ensuring the smooth operation of all IT systems. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to delivering top-notch customer service. Serco Careers | IT Support Engineer.
Job Responsibilities:
- Provide first-line technical support to end-users, resolving hardware and software issues promptly.
- Install, configure, and maintain computer systems, servers, and other IT infrastructure.
- Monitor and maintain IT systems to ensure optimal performance and availability.
- Troubleshoot network and connectivity issues, ensuring minimal downtime.
- Manage user accounts, permissions, and access controls in accordance with company policies.
- Perform regular system updates, patches, and backups to ensure data integrity and security.
- Document all technical procedures, configurations, and solutions for future reference.
- Collaborate with the IT team to implement new technologies and improve existing systems.
- Provide training and support to staff on IT-related matters, ensuring they can effectively use the company’s technology resources.
- Stay updated with the latest industry trends, technologies, and best practices to continually improve IT services.
Education and Qualifications:
- A bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in IT support or a similar role.
- Strong knowledge of Windows and Linux operating systems.
- Proficiency in networking technologies, including TCP/IP, DNS, DHCP, and VPN.
- Experience with IT service management (ITSM) tools and practices.
- Familiarity with cloud platforms such as AWS or Azure is a plus.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
Salary & Benefits:
- Competitive salary based on experience and qualifications.
- Comprehensive health insurance coverage.
- Retirement savings plan with employer contributions.
- Paid time off, including vacation, sick leave, and public holidays.
- Professional development opportunities and ongoing training.
- Collaborative and inclusive work environment.
Conclusion:
Join Serco as an IT Support Engineer and be part of a team that values innovation and excellence in IT services. This role offers an exciting opportunity to work with cutting-edge technologies and contribute to the smooth operation of our IT infrastructure. If you are passionate about IT support and possess the necessary skills and qualifications, we encourage you to apply. Serco Careers | IT Support Engineer.
How to Apply:
Interested candidates should submit their resume and a cover letter outlining their qualifications and experience to careers@serco.ae with the subject line “IT Support Engineer Application – Dubai.” Serco Careers | IT Support Engineer.
FAQs:
Q: Is experience with cloud platforms required?
A: Experience with cloud platforms such as AWS or Azure is preferred, but not mandatory. Serco Careers | IT Support Engineer.
Q: What are the working hours for this position?
A: This is a full-time position with standard working hours, typically Sunday to Thursday. Some flexibility may be required based on operational needs.
Q: Are there opportunities for career advancement?
A: Yes, Serco offers numerous opportunities for professional growth and career advancement within the organization.
Q: What kind of training will I receive?
A: New employees receive comprehensive training on Serco’s IT systems, procedures, and best practices to ensure they are well-prepared for their role.
Q: Will I need to travel for this job?
A: Travel is generally not required for this position, as it is primarily based in Serco’s Dubai offices.
Join Serco and contribute to a dynamic team committed to delivering exceptional IT services. Apply today to embark on a rewarding career with us! Serco Careers | IT Support Engineer.
