Maybank, one of Southeast Asia’s most respected financial institutions, is seeking a visionary leader for the Retail Banking Digital Transformation Director position in Kuala Lumpur, Malaysia. This executive-level opportunity is ideal for professionals passionate about driving digital innovation, improving customer experience, and redefining the future of retail banking.
As the Retail Banking Digital Transformation Director, you will lead Maybank’s ambitious roadmap to digitize banking services, optimize operations, and deliver personalized, technology-driven solutions that meet the evolving needs of customers. This is your chance to shape the future of financial services in one of Asia’s most dynamic digital markets.
About the Retail Banking Digital Transformation Role
The Retail Banking Digital Transformation Director at Maybank will play a pivotal role in guiding the organization through its next phase of digital evolution. You will oversee digital banking strategy development, implementation of cutting-edge technologies, and integration of customer-centric solutions.
Maybank aims to be the regional leader in digital-first banking, and this position is central to achieving that vision. The successful candidate will collaborate with key stakeholders across technology, operations, marketing, and data analytics to ensure a seamless, secure, and efficient transformation journey.
Key Responsibilities
- Lead and implement Maybank’s retail banking digital transformation strategy.
- Identify opportunities to enhance customer experience through automation, AI, and data analytics.
- Drive digital adoption across all retail banking channels and touchpoints.
- Collaborate with product, IT, and marketing teams to deliver innovative financial products.
- Oversee mobile and online banking platform enhancements to ensure usability and scalability.
- Analyze customer behavior and market trends to anticipate future digital demands.
- Manage vendor relationships and partnerships with fintech providers.
- Ensure compliance with regulatory frameworks and cybersecurity standards.
- Measure transformation impact using key performance indicators (KPIs) and analytics.
This is a role that demands both strategic vision and hands-on leadership, ensuring that Maybank’s digital transformation translates into measurable business success and enhanced customer loyalty.
Requirements
The Retail Banking Digital Transformation Director position requires a blend of digital expertise, leadership, and financial acumen.
Minimum qualifications:
- A Bachelor’s or Master’s degree in Business Administration, Information Technology, or related fields is a minimum qualification.
- A minimum of 10 years of experience in banking, digital transformation, or fintech leadership roles is required.
- Proven track record in delivering large-scale digital initiatives in retail banking.
- I possess a profound comprehension of cutting-edge technologies like artificial intelligence, blockchain, cloud computing, and open banking.
- I possess a robust understanding of customer experience design and agile project management.
- I possess excellent communication and stakeholder management skills.
- As a strategic thinker, you possess the ability to translate your vision into actionable goals.
Maybank seeks a digital innovator who can balance technological transformation with regulatory responsibility and customer-centric excellence.
Salary & Benefits
Maybank offers an attractive remuneration package to match the strategic importance of this leadership role. The Retail Banking Digital Transformation Director position comes with a monthly salary range between MYR 35,000 – MYR 50,000, depending on experience and qualifications.
Benefits include:
- Comprehensive health and life insurance.
- Performance-based annual bonuses.
- The company provides executive housing and a transportation allowance.
- Plans for retirement and savings contributions are also available.
- Maybank provides opportunities for professional development and global leadership training.
- Maybank offers generous paid leave and initiatives that promote work-life balance.
- There are also opportunities to represent Maybank in regional fintech and innovation forums.
Working at Maybank means joining an institution committed to digital excellence, sustainability, and inclusive financial growth.
How to Apply
Interested applicants can apply directly through the Maybank Careers Portal.
👉 Apply Now on Maybank Careers
Search for “Retail Banking Digital Transformation Director” and follow the on-screen instructions. Submit your latest CV, a cover letter highlighting your digital leadership experience, and relevant certifications.
Shortlisted candidates will be contacted for interviews, and selection will be based on leadership capability, digital strategy expertise, and cultural alignment with Maybank’s vision.
Conclusion
The Retail Banking Digital Transformation Director Career at Maybank offers an unparalleled opportunity to lead one of Asia’s most influential digital banking transformations. You’ll be at the forefront of financial innovation, driving a customer-first digital strategy that will define the future of retail banking across Malaysia and beyond.
If you’re a strategic thinker, digital innovator, and passionate leader ready to make a meaningful impact in the fintech revolution, this position provides the perfect platform for professional growth and achievement.
FAQ
Q1: Who can apply for this role?
Candidates with over 10 years of experience in digital banking, fintech, or transformation leadership.
Q2: What is the salary range?
The salary range is from MYR 35,000 to MYR 50,000 per month, which includes bonuses and benefits.
Q3: Where is the position based?
At Maybank’s headquarters in Kuala Lumpur, Malaysia.
Q4: How do I apply?
Apply through Maybank’s official careers portal by submitting your updated resume and cover letter.
Q5: What skills are required?
Leadership, digital strategy, fintech knowledge, and data-driven decision-making.
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